AUTO REPLENISHMENT FAQ

QUESTION

What is Shu Uemura Art of Hair's Auto Replenishment?

ANSWER

Shu Uemura Art of Hair's Auto Replenishment is a convenient way for you to get the products you want delivered to you on a regular schedule. You always have complete control over your deliveries and will receive pre-shipment emails before orders are placed. There is never an obligation to continue. You can change your delivery frequency and quantity in the My Auto Replenishment section of our site. You can also cancel any Shu Uemura Art of Hair Auto Replenishment orders if you no longer wish to receive them. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date.

QUESTION

How do I sign up for Shu Uemura Art of Hair's Auto Replenishment?

ANSWER

Signing up for Shu Uemura Art of Hair's Auto Replenishment is easy. Simply select the Auto Replenishment option and the frequency you want to have products delivered. Then check out as you normally would. You will receive a separate email showing any Shu Uemura Art of Hair Auto Replenishment products and their delivery schedules.

QUESTION

Is there a minimum purchase obligation?

ANSWER

No, there is no minimum purchase obligation. It does not matter how much or what you order.

QUESTION

Are there any recurring charges associated with Auto-Replenishment?

ANSWER

The recurring charge is only the cost of the product(s) selected for Auto Replenishment.

QUESTION

How do I change an order date?

ANSWER

You can change when your next order is sent if you need it sooner or later. Simply go to My Auto Replenishment. You will see your next scheduled order on the My Next Order tab. Click the "Change" link near the next order date and select the new date for your order.
You can also go to the My Subscriptions tab in the My Auto Replenishment section and change the next order date for any individual item.

QUESTION

How do I combine items to be in the same order?

ANSWER

Shu Uemura Art of Hair's Auto Replenishment items that have the same order date and shipping address will ship as one order.
If you have more than one Auto Replenishment item and want them to ship in the same order, simply go to the My Subscriptions tab in the My Auto Replenishment section of our site and change the next order dates to be the same.

QUESTION

Can I change when I get pre-shipment notification emails?

ANSWER

You can change when you get pre-shipment notification emails for Shu Uemura Art of Hair's Auto Replenishment orders. The standard setting for pre-shipment emails is 10 days before an order is placed. To change this simply go to the My Subscriptions tab in My Auto Replenishment and click the "More changes" link under the next order date. You will see the settings for your pre-shipment email and a "Change" link. Click the link to make the changes. You can set your pre-shipment email to be between 1 day and 30 days prior to the order being placed.
Each Shu Uemura Art of Hair Auto Replenishment item has a separate pre-shipment email, so if you need to change the pre-shipment email date for multiple items then you will need to change it for each item.

QUESTION

How do I change the email address for pre-shipment emails?

ANSWER

You can change the email address for pre-shipment emails by calling 1-888-684-0220 between Monday – Friday 9:00 am to 5:00 pm.

QUESTION

How do I change my shipping address?


ANSWER

You can change your shipping address for Shu Uemura Art of Hair's Auto Replenishment orders or individual items. To change the shipping address for an order simply go to the My Next Order tab in the My Auto Replenishment section of our site and you will see the shipping address for that order on the bottom. Click the "Change" link to change the shipping address.
To change the shipping address for an individual item simply go to the My Subscriptions tab in My Auto Replenishment and click the "More changes" link under the next order date. You will see the shipping address for that item. Click the "Change" link to change the shipping address.

QUESTION

How do I skip a delivery?

ANSWER

If you need to skip a delivery, simply go to My Auto Replenishment. You will see your next scheduled order on the My Next Order tab. Click the "Skip" link near the next order date to skip an order. The next delivery will be shipped according to your next order date.
You can also go the My Subscriptions tab in My Auto Replenishment and change the next order date for any individual item.

QUESTION

How do I view my future deliveries?

ANSWER

You can view your future Shu Uemura Art of Hair Auto Replenishment orders on the My Next Order tab in My Auto Replenishment. Your very next scheduled order will be showing when you go to the page.

QUESTION

How do I change how frequently an item is sent?

ANSWER

You can change how frequently an item is sent on the My Subscriptions tab in My Auto Replenishment. Simply change the Delivery Frequency in the pull down menu for each item.

QUESTION

When will I be charged for orders?

ANSWER

Orders will only be billed to the credit card the day the order is shipped. You can cancel any order up to 24 hours before the next order date. If you need further assistence please contact customer service at our toll-free number: 1-888-684-0220

QUESTION

How do I cancel?

ANSWER

You can cancel Shu Uemura Art of Hair's Auto Replenishment orders or individual items at any time.
To cancel an order simply go to the My Next Order tab in My Auto Replenishment and click the "Remove" link underneath the quantity to remove the item from the order. When you remove the item you will have the option to remove it from the order or to cancel all future deliveries.
To cancel all future deliveries for an individual item simply go to the My Subscriptions tab in My Auto Replenishment and click the "Cancel" link under the quantity for that item and confirm.

QUESTION

What is the difference between My Next Order tab and My Subscriptions tab?

ANSWER

The My Next Order tab shows the details of your next scheduled order. An order may contain more than one individual item scheduled for Shu Uemura Art of Hair's Auto Replenishment if the items have the same delivery date and shipping address.
The My Subscriptions tab shows individual Auto Replenishment items and the details for that individual item including next order date, delivery frequency, quantity and shipping address. Individual Shu Uemura Art of Hair Auto Replenishment items can all have different account information or you can make the account information the same for each item.

QUESTION

When do items ship for delivery?

ANSWER

Any items scheduled for delivery will be placed for shipment on the next order date. Once your Shu Uemura Art of Hair Auto Replenishment order is placed for shipment it will usually ship within 24 hours. All Shu Uemura Art of Hair's Auto Replenishment orders ship by standard shipping. You can view and modify the next order date for an individual item on the My Subscriptions tab in My Auto Replenishment.

QUESTION

How do I access My Auto Replenishment items?

ANSWER

You will receive an email for any Auto Replenishment item you have. You can click on the email link to access your Auto Replenishment items in My Auto Replenishment. If you do not receive an email, simply contact our customer service by calling 1-888-684-0220 or through the contact form and we'll be happy to help you.

Contact our Customer Service if you need any further assistance.

Email: CustomerService@ShuUemuraArtofHair-USA.com | Phone: 1-888-684-0220