ORDERING & CHECKOUT

ORDER LIMITS

products ordered online are not for resale. as such, we reserve the right to limit per item order quantities to 3 units per product and total value of products ordered to $315 per day and $630 per month.

SALES TAX

kindly note that as of october 1, 2007, all orders shipped from shuuemuraartofhair-usa.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip. thank you.

PAYMENT OPTIONS

shu uemura art of hair accepts american express, discover, mastercard, and visa. credit card information entered in the site is secure and safe. all orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. in the event your credit card is declined, you will receive an error message upon submitting your order, followed by a prompt to enter another credit card number. the order will not be processed until your credit card is authorized. for your protection, please do not send credit card information, or any other information concerning your order, via an e-mail message to customer service.

INTERNATIONAL ORDERS

at this time, shuuemuraartofhair-usa.com ships strictly to the contiguous 48 u.s. states, plus alaska and hawaii. shipments to international destinations and u.s territories (such as puerto rico and guam) are currently unavailable.
In order to purchase through shuuemuraartofhair-usa.com, you must have both a shipping address and credit card billing address within the united states. in addition, the issuing bank must be based in the united states.

SHIPPING CONFIRMATION

upon check-out, an email will be sent to you with a copy of your order. once your order has shipped, you will receive an additional email to confirm shipment of your order. the shipping tracking information will be included in that email so that you may check the status of the order at your convenience. should you have any questions about your order status, please contact a shu uemura art of hair customer representative at 1-888-684-0220.

MULTIPLE SHIP-TO ADDRESSES

currently, shuuemuraartofhair-usa.com does not support sending to multiple addresses in one order. please place the items in the shopping bag that you wish to be sent to one location and send order. you may then proceed to send to another address by beginning the order process again.

ORDER HISTORY

you may view your order history by signing into your my shu style account and selecting order history from the left hand selection bar.

TECHNICAL DIFFICULTIES

for technical difficulties related to our website, please contact a shu uemura art of hair customer representative at 1-888-684-0220.

BENEFITS OF MEMBERSHIP

as a my shu style member, you are eligible for the following exclusive benefits:

  • complimentary shipping on all orders over $100
  • exclusive offers available to members only
  • option to save information for faster, more convenient checkout later
  • tracking of your order history and order status online
  • opt-in to receive e-mails with new product information, trends, tips and special offers