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Quality Guarantee Policy
We are so confident you will appreciate your experience with
the shu uemura art of hair products that we offer consumers a
money-back guarantee. If within 4 weeks of the date of purchase you
have been exclusively using a shu uemura art of hair product and you
are not satisfied with the performance, please follow the instructions
below and we will provide you with a full refund:
1. Send the unused portion in its original package along with the
original receipts with your purchase price and authorized
salon/spa information circled to:
Consumer Affairs
PO BOX 2007
Westfield, NJ 07091-2007
For returns of purchases made on shuuemuraartofhair-usa.com,
send the unused portion in its original package along with the
original receipts to:
Shu Uemura Art of Hair
Returns Department
605 W. Crossroads Parkway
Bollingbrook, IL 60440
2. To Ensure a full refund, you must have purchased the
product from an authorized salon/spa or shuuemuraartofhair
-usa.com website. Shu uemura art of hair can only guarantee
the performance of our products when purchased through an
authorized salon/spa or shuuemuraartofhair-usa.com
website. If you have purchased any of our products from the
following, we can not guarantee that the products are within our
standards and therefore will not be able to provide you with a
refund.
Unauthorized Sales Outlets:
Any Mass Retailer
Mass Discount Store
Drugstore
Grocery Store
Online purchases from non-L'Oreal professional salon products
websites
Please purchase shu uemura art of hair products from salons
and spas that can offer you the best service and product recom-
mendations for your hair. Only products purchased in a salon,
spa, or from our website are guaranteed to perform to our stan-
dards. thank you for supporting your salon and spa community.
the shu uemura art of hair products that we offer consumers a
money-back guarantee. If within 4 weeks of the date of purchase you
have been exclusively using a shu uemura art of hair product and you
are not satisfied with the performance, please follow the instructions
below and we will provide you with a full refund:
1. Send the unused portion in its original package along with the
original receipts with your purchase price and authorized
salon/spa information circled to:
Consumer Affairs
PO BOX 2007
Westfield, NJ 07091-2007
For returns of purchases made on shuuemuraartofhair-usa.com,
send the unused portion in its original package along with the
original receipts to:
Shu Uemura Art of Hair
Returns Department
605 W. Crossroads Parkway
Bollingbrook, IL 60440
2. To Ensure a full refund, you must have purchased the
product from an authorized salon/spa or shuuemuraartofhair
-usa.com website. Shu uemura art of hair can only guarantee
the performance of our products when purchased through an
authorized salon/spa or shuuemuraartofhair-usa.com
website. If you have purchased any of our products from the
following, we can not guarantee that the products are within our
standards and therefore will not be able to provide you with a
refund.
Unauthorized Sales Outlets:
Any Mass Retailer
Mass Discount Store
Drugstore
Grocery Store
Online purchases from non-L'Oreal professional salon products
websites
Please purchase shu uemura art of hair products from salons
and spas that can offer you the best service and product recom-
mendations for your hair. Only products purchased in a salon,
spa, or from our website are guaranteed to perform to our stan-
dards. thank you for supporting your salon and spa community.
Consumer Alert: Dangers of Diverted Hair Products
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View Investigative Video
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Watch this investigative video report to find out how you could
be putting your hair and health at risk by purchasing professional hair products outside of an
authorized salon. Products sold at your local grocery store, drugstore or superstore have been
acquired on the "grey market" and could be old, contaminated or even counterfeit! You will
likely pay more... undercover shopping found that prices of diverted salon products were 10%-20%
higher than what you would pay in a salon.
To report diversion of L'Oréal Professional
Products, call 1-800-503-3997 or email nodivert@aol.com.
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