Customer Service

Our deepest thoughts are with the global community of shu salons, hairstylists, customers and their families as we all work to navigate this challenging time together.

As the Coronavirus (COVID-19) continues to impact us all, please know that the happiness, health and safety of our community is our top concern.

If you feel the time is not right for you to visit your local salon for a hair service, please consider supporting these small businesses that mean so much to us by purchasing a gift card now to use for a future service. Small gestures can make a big impact. A link to our salon locator can be found here to support your local shu salon.

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Do not forget about the importance of self-care, especially in times of uncertainty. We realize that you may prefer shopping from the comfort of your home and want to ensure that you can get your products as safely and easily as possible. As always, you can also contact our customer care experts by phone or through live chat for extra assistance. In addition, we are offering free shipping for all online orders through August 9, 2020.

Thank you for being a valued part of the shu family and we hope you stay safe and healthy.

Sincerely, your friends at shu uemura art of hair



Please be assured we are monitoring the outbreak closely and are taking ongoing actions to keep everyone safe.

• Warehousing & Packaging: Following state and local guidance, we’re taking enhanced precautions across our supply chain and asking our third-party partners to do the same. This includes sanitation and increased workplace cleansing at our distribution facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace.

• 3rd Party Delivery: We’re working closely with our shipping partners who are following guidance from the World Health Organization and are conducting detailed employee awareness campaigns about COVID-19 to stay safe and prevent further spread.

• Product Safety: All products sold follow strict quality control measures to ensure consumer safety. This includes packaging that seals and protects the product from external contamination.

Please do not hesitate to contact us for more information.