Auto Replenishment FAQ

Shu Uemura Art of Hair's Auto Replenishment is a convenient way for you to get the products you want delivered to you on a regular schedule. You always have complete control over your deliveries and will receive pre-shipment emails before orders are placed. There is never an obligation to continue. You can change your delivery frequency and quantity in the My Auto Replenishment section of our site. You can also cancel any Shu Uemura Art of Hair Auto Replenishment orders if you no longer wish to receive them. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date.

You can change when your next order is sent if you need it sooner or later. Simply go to My Auto Replenishment. You will see your next scheduled order on the My Next Order tab. Click the "Change" link near the next order date and select the new date for your order.
You can also go to the My Subscriptions tab in the My Auto Replenishment section and change the next order date for any individual item.

You can change when you get pre-shipment notification emails for Shu Uemura Art of Hair's Auto Replenishment orders. The standard setting for pre-shipment emails is 10 days before an order is placed. To change this simply go to the My Subscriptions tab in My Auto Replenishment and click the "More changes" link under the next order date. You will see the settings for your pre-shipment email and a "Change" link. Click the link to make the changes. You can set your pre-shipment email to be between 1 day and 30 days prior to the order being placed.
Each Shu Uemura Art of Hair Auto Replenishment item has a separate pre-shipment email, so if you need to change the pre-shipment email date for multiple items then you will need to change it for each item.

You can change your shipping address for Shu Uemura Art of Hair's Auto Replenishment orders or individual items. To change the shipping address for an order simply go to the My Next Order tab in the My Auto Replenishment section of our site and you will see the shipping address for that order on the bottom. Click the "Change" link to change the shipping address.
To change the shipping address for an individual item simply go to the My Subscriptions tab in My Auto Replenishment and click the "More changes" link under the next order date. You will see the shipping address for that item. Click the "Change" link to change the shipping address.

You can cancel Shu Uemura Art of Hair's Auto Replenishment orders or individual items at any time.
To cancel an order simply go to the My Next Order tab in My Auto Replenishment and click the "Remove" link underneath the quantity to remove the item from the order. When you remove the item you will have the option to remove it from the order or to cancel all future deliveries.
To cancel all future deliveries for an individual item simply go to the My Subscriptions tab in My Auto Replenishment and click the "Cancel" link under the quantity for that item and confirm.

The My Next Order tab shows the details of your next scheduled order. An order may contain more than one individual item scheduled for Shu Uemura Art of Hair's Auto Replenishment if the items have the same delivery date and shipping address.
The My Subscriptions tab shows individual Auto Replenishment items and the details for that individual item including next order date, delivery frequency, quantity and shipping address. Individual Shu Uemura Art of Hair Auto Replenishment items can all have different account information or you can make the account information the same for each item.

Any items scheduled for delivery will be placed for shipment on the next order date. Once your Shu Uemura Art of Hair Auto Replenishment order is placed for shipment it will usually ship within 24 hours. All Shu Uemura Art of Hair's Auto Replenishment orders ship by standard shipping. You can view and modify the next order date for an individual item on the My Subscriptions tab in My Auto Replenishment.