return policy

if you are not completely satisfied with your order, we accept returns of any shu uemura art of hair purchase within 30 days of the transaction.

simply click here to initiate a return and generate a pre-paid label.

please pack the item(s) to be returned in the original packaging if possible and include the sales receipt and/or invoice with any return. we cannot accept returns on overly used products.
shipping and handling are not included in refunds. customers are responsible for return shipping fees. we will only accept returns for orders made through our website. items purchased from shuuemuraartofhair-usa.com must be returned to shuuemuraartofhair-usa.com. they cannot be returned to a shu uemura art of hair consultant salon or any other authorized retailer.

upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. order credit will be issued to the original payment method and you will be notified by email.

if you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. you will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. to ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.

if you purchase shu uemura art of hair products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

we reserve the right in our sole discretion to reject returns or charge for the product and shipping & handling costs in cases that do not meet our return requirements or that otherwise indicate abuse of the return policy or violation of shu uemura art of hair's terms and conditions.

if you should need further information regarding the return of any shu uemura art of hair products, please contact a shu uemura art of hair customer representative Mon-Fri 9:00 AM to 6:00 PM EST (except holidays) at 1-888-684-0220 or visit our contact us page to send an email.