At Shu Uemura Art of Hair, we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your www.shuuemuraartofhair-usa.com purchase, you may exchange or return it within 30 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds. Please note that items purchased from shuuemuraartofhair-usa.com must be returned to shuuemuraartofhair-usa.com. They cannot be returned to a Shu Uemura Art of Hair Consultant Salon or any other authorized retailer.
Please contact a Shu Uemura Art of Hair Customer Representative Mon-Fri 9:00 AM to 6:00 PM EST (except holidays) at 1-888-684-0220 or visit our Contact Us page to send an email. Select ‘Online Orders’ from the Question drop down and provide your Order Confirmation # and reason for return in the comment section.
Returns are typically processed within 1-2 business days and once processed we ask that you allow 3-5 business days for the refund to post onto your account depending on your financial institution.
Refunds on shipping are credited only when an item is incorrectly shipped, arrives defective or damaged.
*Due to U.S. Department of Transportation/USPS shipping regulations, the following products are required to ship by ground within the United States:
- Moya Hold
- Wata Wave
- Kaze Wave
- Awa Volume
If your return DOES NOT contain one of these products, please ensure that your return shipper DOES NOT display an ORM-D sticker.
If you buy Shu Uemura Art of Hair products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
Returns for purchases made in a Shu Uemura Art of Hair Consultant Salon may not be returned to shuuemuraartofhair-usa.com. If you buy Shu Uemura Art of Hair products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of any Shu Uemura Art of Hair products, please do not hesitate to call us at 1-888-684-0220, and we will be happy to assist you in the best way possible.