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Ordering Policy

order limits
Products ordered by phone, or e-commerce are not for resale. as such, we reserve the right to limit per item order quantities to 3 units per product, per size, per day.

sales tax
Kindly note that as of October 1, 2007, all orders shipped from will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip. thank you.

payment options
Shu Uemura Art of Hair accepts American Express, Discover, MasterCard, and Visa. credit card information entered in the site is secure and safe. all orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. in the event your credit card is declined, you will receive an error message upon submitting your order, followed by a prompt to enter another credit card number. the order will not be processed until your credit card is authorized. for your protection, please do not send credit card information, or any other information concerning your order, via an e-mail message to customer service.

international orders
At this time, ships strictly to the contiguous 48 u.s. states, plus Alaska and Hawaii. shipments to international destinations and U.S territories (such as Puerto Rico and Guam) are currently unavailable. In order to purchase through, you must have both a shipping address and credit card billing address within the united states. in addition, the issuing bank must be based in the united states.

shipping confirmation
Upon check-out, an email will be sent to you with a copy of your order. once your order has shipped, you will receive an additional email to confirm shipment of your order. the shipping tracking information will be included in that email so that you may check the status of the order at your convenience. should you have any questions about your order status, please contact a Shu Uemura Art of Hair customer representative at 1-888-684-0220.

multiple ship-to addresses
Currently, does not support sending to multiple addresses in one order. please place the items in the shopping bag that you wish to be sent to one location and send order. you may then proceed to send to another address by beginning the order process again.

order history
You may view your order history by signing into your my shu style account and selecting order history from the left hand selection bar.

technical difficulties
For technical difficulties related to our website, please contact a shu uemura art of hair customer representative at 1-888-684-0220.

benefits of membership
As a Shu Style member, you are eligible for the following exclusive benefits:

  • complimentary shipping on all orders over $100
  • exclusive offers available to members only
  • option to save information for faster, more convenient checkout later
  • tracking of your order history and order status online
order changes & cancellations
Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. After processing, you should expect your order to be delivered by UPS in approximately 7-10 business days, unless an expedited method of shipping was requested. To receive a full refund to your original form of payment, please review our return policy. Your order, or part of your order, may have been cancelled by our system for a number of reasons:

  • Item(s) not available
  • Order exceeded maximum purchase limit
  • Cannot ship to address provided, freight forwarders, or address outside of the United States
  • Difficulty in processing payment information - entered in a billing address or zip code that is not associated with credit card
  • You have not responded to emails sent regarding the following: declined credit card; incorrect billing information; verification of billing/shipping address for priority ship order.
You will receive an email notification if your order is cancelled. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us via email or call us at 1-888-684-0220.

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