SHIPPING POLICY

Shipping Methods and Rates

Our shipping carrier does not deliver on Saturday or Sunday nor do they delivery to Post Office boxes.

APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 6 to 8 business days for delivery. Order tracking will not be available. Due to USPS shipping regulations, certain restricted products cannot ship to these locations (see Restricted Products below for a complete list).

Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 6 to 8 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to Alaska and Hawaii using USPS Priority Mail (see Restricted Products below for a complete list). Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.

We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).

Shipping Charges:

  • Ground* - $5.00
  • 2 Day - $15.00
  • 3 Day - $10.00
  • Overnight - $20.00
  • Next Day $20.00 (Orders $1.00+)
  • Next Day $21.00 (Orders $100.01+)
  • Next Day $22.00 (Orders $200.01+)
  • Next Day $23.00 (Orders $300.01+)

*Please allow 7-10 business days for the processing and shipping of an order.

Standard USPS Shipping Charges

  • Priority - $5.95

Restricted Products

If an order contains one of these products, the entire shipment must ship by ground. Additionally, these products cannot be shipped at all to Alaska, Hawaii, APO/FPO locations and PO Boxes.

  • Ample Angora
  • Color Lustre Dry Cleaner
  • Detail Master
  • Essence Absolue Nourishing Fragrance With Oil Pearls
  • Sheer Laquer
  • Straightforward
  • Texture Wave
  • Kaze Wave

Free Shipping

Shu Uemura Art of Hair is pleased to offer free standard shipping to My Shu Style members for orders totaling $85 or more.

International Orders

We regret that we do not ship outside the U.S. at this time.

Shipping Confirmation

Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact us via email or call us at 1-888-684-0220.

If the product(s) received do not comply with your order or if the content of the parcel has been damaged, please contact us via email or call us at 1-888-684-0220 to coordinate a replacement order. Inquiries should be reported as soon as possible if not within 5 business days and include pictures of the damage or miss-shipped product(s).

Multiple Ship to Addresses

Currently, shuuemuraartofhair-usa.com does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.